Frequently Asked Questions
Crumbs & Miller
Who are you?
Who are you?
Crumbs & Miller are a division of The Albex Group of companies which also include Henley Bridge Ingredients, BFP, Tom Walker and many more.
At Crumbs and Miller, we specialise in providing premium baked goods crafted for discerning foodservice outlets. Our mission is to elevate menus and counters with delicious and beautifully presented offerings that meet the high standards of professional bakers.
We understand the demands of the foodservice industry—quality, consistency, and reliability are paramount.
Whether it's supplying signature bakes for upscale restaurants, artisanal breads for cafes, or gourmet pastries for hotels, we are dedicated to exceeding the expectations of our foodservice partners.
In the pursuit of excellence, we are passionately dedicated to providing the baked products the food service sector demands.
Products
How fast can I get my products?
How fast can I get my products?
If ordered before 4am Monday-Friday we will look to deliver same day. Please note this does not cover Bank Holidays and Seasonal Holidays.
Can you provide allergen information?
Can you provide allergen information?
Yes, all our products will have a full specification showing full allergen information. Please see the product page and specification button.
Account & Ordering
How do I open a trade account?
How do I open a trade account?
It's simple.. you can simply fill out our new account form and we will handle it from there.
Speak to one of our Business Development Managers, they are not sales staff... we offer so much more including dedicated pricing models, assistance and advice. Call our customer service department on 01273 257 328 and let's chat!
I don't have a trade account, can I still order.
I don't have a trade account, can I still order.
Of course you can. Simply use our website like any other shopping platform. Enjoy! Please remember we only serve the post code areas highlighted in our delivery and shipping.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. Call us on 01273 257 328, and let's chat.
What is the minimum order size?
What is the minimum order size?
We do not have a minimum order value.
Delivery & Shipping
What area's do you deliver to?
What area's do you deliver to?
We currently have a dedicated delivery service serving the Brighton & Hove area. We believe things should be done right, so currently only serving this area from our Lewes depot. Post code area includes:
BN1, BN10, BN15, BN2, BN20, BN21, BN22, BN23, BN24, BN25, BN26, BN27, BN3, BN4, BN41, BN42, BN43, BN44, BN45, BN5, BN50, BN51, BN52, BN6, BN7, BN8, BN88, BN9, RH13, RH15, RH16, RH17, RH18, RH19, TN2, TN20, TN21, TN22,TN6, & TN7.
It's always worth chatting to us about your needs. Whilst we may not always be able to offer the everyday delivery service in your area, we do make deliveries to almost all geographical areas at least once each week through our close relationship with BFP, just give us a call.
How long will it take to receive my order?
How long will it take to receive my order?
We operate a same day (orders received online before 4am Monday - Friday) and a next day service excluding Sundays.
What are your delivery charges?
What are your delivery charges?
Our standard charge for orders in the designated post code area's we serve is £5.99 per order.
Can I modify an order after it is placed?
Can I modify an order after it is placed?
Depending when you place your order, you may be able to amend your order however, we do despatch your order quickly. It's always worth a call to check though. Please call us on 01273 257 328.